Refund policy

Last updated: 3 September 2026

Thank you for shopping with MD Saaz Studio. Every piece we sell is handcrafted, which means slight variations in colour, texture, grain, and finish are natural and are part of what makes each item one of a kind. These variations are not considered defects.

Because our products are handmade in small batches, we operate a replacement-only policy. We do not offer cash refunds, except in the limited situations described in Section 5 below.

1. When you are eligible for a replacement

We will replace your item free of charge if:

The item arrived damaged or broken in transit.
The item has a manufacturing defect.
You received the wrong item, size, or colour compared to your order confirmation.
An item is missing from your order.

2. What is not eligible

We are unable to accept a replacement request when:

The request is made more than 48 hours after delivery.
The item has been used, washed, altered, or damaged after delivery.
The item is returned without its original packaging, tags, or accessories.
The concern relates to natural variations in handmade products (minor differences in shade, grain, weave, or size within normal tolerances).
The item was purchased on sale, clearance, or as part of a custom or personalised order, unless it arrived damaged or defective.
The product was damaged due to misuse, improper care, or exposure to conditions it is not designed for.

3. How to request a replacement

Email us at mail@mdsaazstudio.in within 48 hours of delivery, with the subject line "Replacement Request – Order #[your order number]".
Include your order number, a description of the issue, and clear photos or a short video of the product and the packaging. For transit damage, an unboxing video is strongly recommended, as it helps us process your claim quickly with the courier.
Our team will review your request and respond within 2–3 business days.
If approved, we will arrange a reverse pickup where available, or share instructions for sending the item back. Do not ship the item back until you receive confirmation from us.

Please do not ship items back to us without prior approval, as unapproved returns cannot be processed.

4. Replacement process

Once the returned item reaches us and passes inspection, a replacement will be dispatched within 5–7 business days.
If the same item is out of stock, we will offer you a choice of an equivalent product of the same value or store credit valid for 12 months.
Return shipping for approved replacements within India is borne by MD Saaz Studio. For international orders, return shipping arrangements will be discussed on a case-by-case basis.

5. Limited exceptions where a refund may be issued

A refund to the original payment method will be issued only when:

We are unable to fulfil your order and have to cancel it from our side.
A prepaid order is cancelled by you before it is dispatched (see Section 6).
An approved replacement cannot be provided and you decline store credit.

Refunds in these cases are processed within 7–10 business days after confirmation. Depending on your bank or card issuer, it may take an additional 5–7 business days for the amount to reflect in your account. Shipping charges, cash-on-delivery fees, and payment gateway charges (where applicable) are non-refundable.

6. Order cancellations

You may cancel an order before it has been dispatched by emailing us with your order number. Prepaid orders cancelled before dispatch will be refunded in full.
Once an order has been dispatched, it cannot be cancelled.
Custom or made-to-order items cannot be cancelled once production has begun.
We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or inability to deliver to the given address. In such cases, any amount paid will be refunded in full.